TAISI

PRIVACY POLICY

THIS PRIVACY POLICY IS IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000, INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011, INCLUDING AMENDED PROVISIONS AND RELEVANT RULES OR LAWS AS PRESCRIBED FROM TIME TO TIME (“DATA PROTECTION LAWS”). THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

TAISI recognizes the importance of privacy of its Users and also of maintaining confidentiality of the information provided by its Users as a responsible data controller and data processor. This Privacy Policy provides for the practices for handling, receipt, possession, collecting, usage, sharing and securing User's Personal Information (defined hereunder) by TAISI and its subsidiaries, affiliates, associated entities, vendors or third parties with whom it shares any data so collected on need-to-know basis.

This Privacy Policy is applicable to any person (hereinafter “User”) who accesses, uses, interacts, purchases, or enquires about any product(s) or services(s) made available through TAISI’s current and future user interface channels including but not limited to the websites, dashboards, apps, learning and content management systems, call centres, offices etc. (collectively referred herein as "Platforms") and agree to be bound by the terms and conditions of this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use and applies to the use/access/interaction/enquiry/purchase through or of the Platforms and any other services directly provided by TAISI.

For the purpose of this Privacy Policy, wherever the context so requires "you/You" or "your/Your" shall mean User and the term "We", "us/Us", "our/Our" shall mean TAISI.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Platforms. User should take note that information and privacy practices of TAISI’s business partners, advertisers, sponsors or other sites to which TAISI may provide hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom you interact and we shall not be responsible or liable for such interactions.

TAISI, as prescribed under Data Protection Laws, takes responsibility for protection of the information shared by the User. We are committed to ensuring that information shared by you is protected and we assure that it shall be solely used in accordance with this Privacy Policy and for legitimate purposes.

For purposes of this Privacy Policy, capitalized terms used and not defined herein shall have the respective meanings ascribed to them in the ToU.

I. ELIGIBILITY TO TRANSACT ON PLATFORMS

User must be eligible to enter into legally binding contract as per the Indian Contract Act, 1872 and to transact directly with us and our Platforms and also to consent to the processing of User’s Personal Information or Sensitive Personal Information. The Platforms is not intended to be used by minors. Any violation will entitle us to deregister/delete/suspend such accounts without notice or incurring any liability.

II. APPLICABILITY AND CONSENT

By interacting/accessing/ using the Platforms and/or providing Information, You expressly consent to our collection, use, transfer, retention, storage and disclosure of Information provided by you in accordance with this Privacy Policy and this Privacy Policy along with our Terms of Use governs your interactions with us. If you disagree with this Privacy Policy, please do not use or access our Platforms or provide any Information.

You have the option of not providing your Personal Information or Sensitive Personal Information. Non-provision of said information will limit our ability to process your requests or provide you the services.

III. INFORMATION COLLECTED BY US

The information as detailed below is collected by us to be able to provide the services chosen by you and also to fulfil our legal obligations as well as our obligations towards our partners and third parties. Nature of such information is Personal Information or Sensitive Personal Information and Non-Personal Information.

Personal Information is information which can identify any User including name, email ID, age, gender, mobile number. Sensitive Personal Information includes passwords, biometric information or any financial account information provided at the time of registration. Personal Information or Sensitive Personal Information has meaning more specifically defined under the applicable Data Protection Laws (hereinafter collectively “Information").

We assume all the Information provided by you is true, accurate, current, non-misleading, consistent and relevant and we shall not be liable for any inaccuracy or incompleteness of such Information.

(a) Information provided by User at the time of Registration on the Platforms: Information which you may provide while subscribing to or registering on the Platforms, including but not limited to name, gender, marital status, religion, date of birth, email address, postal addresses, telephone (mobile or otherwise) and/or fax numbers, any other information relating to your income and/or lifestyle; billing information, payment history, payment details for refunds, bank account and related information etc. (as shared by you), Aadhaar Number, PAN Number, educational qualification(s), work experience, salary details, company details, photograph, and any information as may be required at the time of registration, including login credentials;

Once the registration process is completed, the login credentials can be used to access your account every time you visit our Platforms. You are required to maintain confidentiality of your login

credentials and secure it from any unauthorized access. We do not take any responsibility for any misuse or abuse of your login credentials except due to any act or omission by us.

(b) Other information: We many also collect some other information and documents including but not limited to:

● Transactional history (other than banking details) about your activities, buying behaviour on the Platforms and related activities of downloading of brochures from our Platforms, raising of any query or response to any query;

● Your usernames, passwords, and other security-related information used by you in relation to our services;

● Your interactions with our call centres, or services staff, call recordings;

● Any content generated by you or third-party including audio, video, graphics, literary, files, images, photographs, testimonials, documents or materials which is uploaded by you on the Platforms’s community or public forums;

● URL you used to connect to our Platforms, operating system, browser software, mobile device you use, IP address of your mobile device, ISP, and information collected as per the permissions that you provide.

● Information collected by us or our Educational Partners or service providers in the process of you participating in any activity, voluntarily.

● Data available in public domain or received from any third party including social media channels, including but not limited to Personal Information or Non-Personal Information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information;

● Any other information that you may provide directly or indirectly in the course of transacting with the Platforms including information shared with partners and service provider(s) of TAISI.

(c) Information from our Partners: We may receive Information about you from our partner’s i.e. educational organizations, enterprises and similar partners with whom we collaborate for providing various services provided to you.

(d) Other Information: In the process of your interactions and engagement with the Platforms including Platforms of our Partners (where access may be enabled by TAISI), you acknowledge and agree that TAISI including its Educational Partners may collect Information for the purposes of examining your performance, enabling a more optimum experience or customizing your journey with us. We also use said Information to ensure that you are not in breach of any applicable terms of TAISI or its Educational Partners. In respect to the aforesaid, you hereby provide unconditional consent to TAISI to access your account with its Educational Partners where said access is enabled by/through us. Your access to such Platforms may be declined/suspended if you are or suspected to be in any kind of breach of the terms herein or the ToU.

IV. USE OF YOUR DATA

The Information collected by us will be used only for legal purposes and in the following manner. In doing so, we employ and comply with security standards prescribed by Data Protection Laws.

● register you on the Platforms;

● provide you the services requested for;

● keep you informed of the transaction status in connection with your interaction with the Platforms/us;

● send confirmations either via email, SMS, or WhatsApp or any other messaging service; ● send information regarding any updates or changes to any services or support; ● allow our customer service to contact you, if necessary;

● customize the content of our Platforms;

● request for reviews of products or services or any other improvements;

● send verification message(s) or email(s);

● validate/authenticate your account and to prevent any misuse or abuse;

● contact you periodically to offer a special gift or offer;

● monitor your performance and conducting examination and periodic reviews; ● conduct research about individual User behaviour and learning pattern;

● offer improved content and/or services and offerings;

● track membership completion, certifications or extension of terms;

● resolving disputes; collect money; detect and protect us against error, fraud and other criminal activity; and enforce our terms and conditions;

● conduct surveys; Identity of the survey participants is anonymous unless otherwise stated in the survey and survey is optional;

● analyse demographic and profile data about our Users' activities on our Platforms; ● identify and use your IP address to help diagnose problems with our server, and to administer our Platforms. Your IP address is also used to help identify you, if you are a registered User and to gather broad demographic information.

● use your photo, video, employer details, testimonials or any Personal Information for the purposes of our marketing and advertisements.

(b) Any Non-Personal Information collected by us is used for conducting statistical analysis, research of User behaviour, interests and improvising our services and offerings

(c) TAISI, its affiliates, group entities, or subsidiaries (present or future) directly or through third party service provider, from time to time, may also contact you by voice call, alerts, SMS, WhatsApp or email to know the preference of any User for concluding any service transaction or related activity or send you commercial communications and other services on your contact number provided by You, whether these numbers are registered with National Do Not Call Registry/ Listed in National Customer Preference Register or not. You hereby unconditionally consent that such communications via voice call, alerts, SMS, WhatsApp as aforesaid is (a) authorized by you/User, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. You will indemnify TAISI, its directors, officers, employees, affiliates, subsidiaries or third party (“Indemnified Party”) against all types of losses and damages incurred by Indemnified Party due to any action taken by TRAI, or any other authority due to any erroneous compliant raised by You on Indemnified Party with respect to the intimations mentioned above or due to a wrong number or email id being provided by you for any reason whatsoever. In the event you wish to opt out from receiving any SMS, alerts, WhatsApp or email, you may write to our Grievance Officer.

In case you do not consent to the above, you may withdraw your consent at per the terms of this Privacy Policy and you acknowledge that it may severely inhibit/restrict our ability to serve you and may lead to cancellation of your request for which we shall not be liable in any manner whatsoever. To the extent we use your Information to market to you, we will provide you the ability to opt-out of such uses. Please refer opt-out section below.

CAUTION: User must verify the identity of any person calling on behalf of TAISI while responding to any calls, SMS or email to avoid falling victim to fraudsters or organized scams and shall never disclose any Personal Information or Sensitive Personal Information through aforesaid communication mediums until satisfied on the identity of the caller.

V. COOKIES AND SERVER LOGS

Cookies:

We use cookies to personalize your experience on the Platforms and the advertisements that maybe displayed. Cookies allow us to serve you better and more efficiently, to track your preferences, help your login faster, and aggregated to determine user trends.

We use cookies to collect information for record-keeping purposes and make it easier to navigate the Platforms. We will not use cookies to collect Personal Information without getting your permission

Server Logs:

In order to ensure easy and comfortable surfing on our Platforms, each time any unregistered User visits our Platforms, the computer collects certain statistical information. These statistics are only used to provide us information in relation to the type of User using our Platforms by maintaining history of page requests and at no point they identify the personal details of the unregistered User. We may make use of this data to understand as to how our Platforms is being used.

VI. SHARING OF YOUR INFORMATION

In the interest of providing services to you, improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Information with our affiliate or associate entities, including third party, suppliers, vendors and partners (“Recipient”) with whom we engage for providing services related to the Platforms and for fulfilling your requests.

You hereby permit and allow us to share your Information within or outside India with such Recipients. We are committed to ensuring that Information shared by you is protected under similar contractual obligation by us with such Recipient and we assure you that it shall solely be used in accordance with this Privacy Policy.

We further ensure that all such Recipients employ best industry standard security measures and comply with Data Protection Laws. Users are requested to maintain confidentiality of their username or login credential and prevent any unauthorized access, for which we will not be responsible.

Companies in the same group:

We may share your Information with our affiliates, subsidiaries (present or future), joint ventures, or other companies under a common control that we may have now or in the future, in which case we will require them to honour this Privacy Policy. If another company acquires TAISI or our assets, that company will possess your Information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy

Service Providers, Third Party and Partners:

We may transfer/disclose/share Information to those parties who support our business, including technical infrastructure services, analysing how our services are used, measuring the effectiveness of advertisements, providing customer / buyer services, facilitating payments, networking or conducting academic research and surveys, marketing, customer service, providing security, fraud prevention, credit facilities, recruitment consulting.

Notwithstanding the above, we use other third parties such as a credit/debit card processing company, payment gateway, pre-paid cards, and credit facility providers to enable you to make payments on the Platforms or for financial assistance. If you opt to avail any credit facility from our third-party credit facility providers you or your co-applicants would be required to share bank statements, KYC and other documents directly with the credit facility providers. The processing of payments or authorization or financial assistance is solely in accordance with these third parties’ policies, terms and conditions and we are not in any manner responsible or liable to you or any third party for any delay or failure at their end in processing your request or claims arising therefrom including privacy of any Information shared by you with them directly. In case we are authorized to collect above said Information on behalf of credit facility providers, we will ensure that such data is collected, stored or destroyed in accordance with terms herein.

VII. OTHER DISCLOSURES

In addition to the circumstances described above, we shall be entitled to disclose User's Information without obtaining prior consent from you and without incurring any liability, if required to do so:

● by any government agency mandate under law;

● for verification of identity required by any enforcement authority for investigation; ● for prevention, detection, investigation of cyber incidents;

● by court order or in reference to any legal process;

● for regulatory, internal compliance and audit exercise(s);

● to enforce or protect our rights or properties or any or all of its affiliates, associates, employees, directors or officers;

● if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.

VIII. OPT-OUT OF PROMOTIONAL E-MAILS

You will occasionally receive e-mail updates from us about services related information and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message or write to us requesting for an opt out at: info@taisi.in.

IX. PROTECTION OF YOUR INFORMATION

TAISI has drawn up stringent security measures to protect the loss, misuse, and alteration of the Information provided by you under our control. Whenever you change or access your account information, we offer the use of a secure server. We adhere to strict security guidelines, for protecting your Information within our control against unauthorized access. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use Secure Socket Layer (SSL) to encrypt the transmission of data on our Platforms. We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems. We restrict access to Information to our employees, contractors and agents who need to know that Information as per this Privacy Policy and are subject to confidentiality obligations.

All payment transactions are processed through secure gateway providers and are not stored or processed on our servers.

We are not responsible for third party circumvention of any privacy settings or security measures. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.

We disclaim any liability arising due to any acts or omissions or practices or procedures of any persons, companies, institutions or websites that we do not control, operate, or manage.

Please note that the data shared with us shall be primarily stored and processed in India and such other jurisdictions where a third party engaged by us may store or process the data on our behalf. By agreeing to this policy, you are providing us with your explicit consent to process your Information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence. If you have any concerns in the processing of your data and wish to withdraw your consent, you may do so by writing to info@taisi.in. The Platforms is hosted in India. If you are accessing the Platforms from outside India, you consent to transfer, storage and processing of your Information in and to India.

For Users who are European Union subjects we will ensure, if their data is provided to non-European Union entities, such entities comply with the applicable data protection laws. For any concerns in connection to sharing or processing of data, please write to info@taisi.in.

User acknowledges that TAISI takes no liability for any loss or claims that arises due to acts, omission and negligence of the Users including third parties who are not within the control of TAISI.

We assure that any of our employees who violate our privacy and/or security policies related to User’s data are subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

X. THIRD PARTY LINKS

Our Platforms may link to other websites or third-party service providers’ websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of those linked websites and your interactions on such websites will be governed by their privacy statement.

XI. VOLUNTARY DISCLOSURE BY USER

In the course of providing services, we will promote open forums for discussions and form communities to allow and permit exchange of ideas, information, views, or contents by its User(s). Such forums or community participation is totally optional. If User chooses to be part of any such forum or community discussions and in the process shares any content including audio, video, graphics, literary, files, images, photographs, testimonials, documents or materials, or any other Information, User acknowledges that all or any disclosures made by the User in such forums or community shall be available for public viewing, including any Personal Information shared by the User and we shall not be liable for any public disclosures and consequent loss or claim arising therefrom to User or any third party.

XII. USER RESTRICTIONS

User shall comply with restrictions on sharing, displaying, hosting of Information as per terms stated in Terms of Use and TAISI shall not be liable for any claims arising from such breach; and shall be entitled to rights against such breach.

XIII. CONSENT WITHDRAWAL

You may withdraw your consent and permission to your Information as above said anytime by sending an email to info@taisi.in. You acknowledge that it may severely impact and limit our ability to serve your requests or services.

XIV. REVIEW OF YOUR INFORMATION

You have the right to access, review, amend, delete, suppress, modify or rectify your Information, or request to correct/amend/remove the Information or object to use of the Information by writing to us at info@taisi.in. We may verify your identity before conducting the changes.

We take reasonable measures to remove/delete your information upon request but we may not ensure deletion of any residual or archival copies in our systems or any residual or archival copies made by third parties without our knowledge and consent.

XV. DATA RETENTION

We will retain your Personal Information as long as it is reasonably necessary for the purposes of this policy. We may retain it for a longer period to comply with any legal, regulatory, tax or accounting requirements. Where your Personal Information is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by us.

XVI. GOVERNING LAWS AND JURISDICTION

Your use of the Platforms is governed by laws of India and any dispute is subject to exclusive jurisdiction of courts of Bangalore, India.

XVII. CHANGES TO PRIVACY POLICY AND EFFECTIVE DATE

We reserve the right to revise the Privacy Policy from time to time to suit various legal, business and User requirements. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. You are required to be aware of any changes and review this policy periodically. This policy is effective from the date last updated.

XVIII. DISPUTE RESOLUTION

If you believe that we have not adhered to this Privacy Policy, please write to our Grievance Officer (details below). Please write in detail of the breach and we promise we will investigate your complaint and resolve it promptly within a time period not exceeding one month.

XIX. GRIEVANCE

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer is specified below:

Grievance Officer

Email ID: info@taisi.in

Registered Address:

TAISI

#175, 2nd Cross, Lower

Palace Orchards, Bangalore – 560003

Effective Date: July 31, 2024

THIS PRIVACY POLICY IS IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000, INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011, INCLUDING AMENDED PROVISIONS AND RELEVANT RULES OR LAWS AS PRESCRIBED FROM TIME TO TIME (“DATA PROTECTION LAWS”). THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

TAISI recognizes the importance of privacy of its Users and also of maintaining confidentiality of the information provided by its Users as a responsible data controller and data processor. This Privacy Policy provides for the practices for handling, receipt, possession, collecting, usage, sharing and securing User's Personal Information (defined hereunder) by TAISI and its subsidiaries, affiliates, associated entities, vendors or third parties with whom it shares any data so collected on need-to-know basis.

This Privacy Policy is applicable to any person (hereinafter “User”) who accesses, uses, interacts, purchases, or enquires about any product(s) or services(s) made available through LXL’s current and future user interface channels including but not limited to the websites, dashboards, apps, learning and content management systems, call centres, offices etc. (collectively referred herein as "Platforms") and agree to be bound by the terms and conditions of this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use and applies to the use/access/interaction/enquiry/purchase through or of the Platforms and any other services directly provided by TAISI.